Team Leader (Manchester Airport)
Department: Concessions
Employment Type: Full Time
Location: Manchester Airport
Reporting To: Store Manager
Compensation: £14.00 / hour
Description
As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.
What you'll do at Pasta Evangelists:
* Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
* Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
* Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
* Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
* Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
* Foster a collaborative work environment within the team.
Who you are:
* Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
* Able to undertake a criminal record check.
* Passionate about delivering excellent customer service and have a customer-centric approach to your work.
* Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
* Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
* Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
* Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
* Flexibility in hours, airport shifts can start at 3am.
* Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
* … A pasta lover!
What we can offer:
* Competitive salary to attract best talent
* Join a dynamic, fast-moving & diverse team
* Duty free discounts excluding alcohol and cigarettes
* Regular team socials and pasta tastings
* Free Pasta Evangelists products
* Referral bonus Scheme
* Cycle to work scheme
* 28 days of paid annual leave (bank holidays inclusive)
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