Job Description
Role: Account Manager
Contract: Permanent
Salary: £35,000 - £40,000 (DOE), plus full travel expenses
Travel: Remote with occasional travel to customer sites and the office
iO Associates are currently working with an established healthtech organisation that is looking to appoint an experienced Account Manager to join their growing commercial team.
This is an excellent opportunity for someone who enjoys building long-term customer relationships, taking a consultative approach and helping healthcare organisations maximise the value they receive from technology solutions that genuinely improve patient services.
The company have an excellent reputation within its specialist healthcare market, and they are looking for someone who can quickly become a trusted advisor to their customers. You will be responsible for identifying opportunities for growth and contributing to the ongoing success of a highly regarded software platform.
Key Responsibilities:
* Managing and developing relationships with NHS and healthcare customers
* Acting as a trusted advisor to key stakeholders and decision-makers
* Leading regular account reviews and strategic customer discussions
* Supporting customers in achieving their service and operational objectives
* Identifying opportunities to grow existing accounts and increase product adoption
* Working closely with internal product, technical and delivery teams to ensure customer requirements are met
* Providing demonstrations, presentations and updates on new products and services
* Maintaining accurate CRM records, forecasts and account plans
Skills:
We're keen to speak with candidates who have experience in software account management, customer success or client relationship management within a healthcare, health-tech or digital health environment.
You'll be commercially aware, proactive and comfortable managing customer relationships independently, whilst also possessing the confidence to challenge, influence and add value where appropriate.
We're looking for someone who can:
* Build strong, credible customer relationships
* Understand complex customer environments and stakeholder groups
* Think strategically and identify opportunities for growth
* Work autonomously in a remote environment
* Balance customer needs with commercial objectives
* Communicate confidently with both technical and non-technical audiences
What's on Offer?
* Salary up to £40,000 depending on experience
* Remote working
* Private medical insurance
* Enhanced pension contributions
* Professional development opportunities
* Enhanced annual leave entitlement
* Employee Assistance Programme
* The opportunity to work for an organisation delivering technology that has a genuine impact on healthcare services and patient outcomes
If you're an experienced Account Manager with a background in healthtech and enjoy developing strategic customer relationships, I'd be delighted to tell you more.