Receptionist and Administrator
Change Grow Live is a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are “Be open, be compassionate and be bold” and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for a Receptionist and Administrator to join our busy St Luke’s Service. Administrators here play an integral part in supporting the team, providing administrative and clerical support, enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals.
Location: St Luke’s, Dagenham
Full‑time hours: 37.5 per week
Salary: £25,077 per annum (pro‑rata for part‑time hours)
Allowance: £2,195.72 Outer London Weighting (pro‑rata)
About the Role
* First point of contact within the service, ensuring calls and visits from service users, outside agencies and staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
* Ensure effective processing of correspondence and data entry as required.
* Collate, monitor and report data, information & statistics as requested.
* Maintain admin, record‑keeping and communication within the project.
* Provide effective prescription and general administration across the service.
About You
* Knowledge of general office procedures.
* IT literacy, including proficiency in word processing, Excel spreadsheets and data entry.
* Good interpersonal skills and willingness to work flexibly as part of a team.
* The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
* Solid numeric skills.
* Good organisational skills.
* Minute‑taking experience would be an advantage.
What We Will Give You
* 25 days holiday (plus bank holidays), increasing annually for the first five years.
* Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assistance Programme.
* Contributory pension scheme.
* A great selection of benefits including discounts for shopping, cinema, holidays, etc.
* Eligibility for Blue Light Discounts.
* A friendly and supportive team.
* Training, career development and progression opportunities.
* Participation in our Refer‑a‑Friend scheme.
Please ensure that when completing your application form and supporting statement you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Direct applications only – we will not be engaging agencies for this vacancy.
Note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Contact: Dimitra Sampani | dimitra.sampani@cgl.org.uk | 07741627669
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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