GLASGOW ASSOCIATION FOR MENTAL HEALTH Job Description POST: Family Support Worker ACCOUNTABLE TO: Carers Service Manager REPORTING TO: Carers Coordinator GAMH are commissioned by Glasgow Carers Partnership to deliver support to unpaid Carers living within the North East of the city. Our service offers inclusive and holistic support to Carers to help maintain their quality of life and improve their health and wellbeing. The primary focus of this post will be to work with unpaid Carers and Young Carers delivering a range of supports so Carers will have the ability to manage their caring responsibilities whilst also maintaining their own wellbeing. In return GAMH offers an attractive salary, excellent terms and conditions and a fantastic package of additional benefits. The successful candidate will also benefit from a full supportive induction programme as well as a comprehensive and effective learning and development programme. We are seeking a compassionate, organised person who will work with unpaid Carers, Young Carers and their families to identify and access supports that will assist them within their caring role creating their own Personal Plan or Young Carers Statement. A key task will be to promote social inclusion by facilitating opportunities for Carers to build networks of support so that they are more connected within their community and have links with other people and resources that are important to their health and well being. Key Responsibilities Working with Carers to assess their needs creating a Personal Plan or Young Carers Statement identifying outcomes that will support them in their caring role. Reviewing regularly to ensure that support is relevant and effective. Delivering a range of practical and emotional supports for Carers so they will feel able to maintain their caring responsibilities whilst also achieving positive wellbeing Negotiate and liaise with services to ensure Carers needs are addressed. Working closely with a broad range of services including Statutory, Education and Third sector organisations throughout Glasgow to build new and strengthen existing relationships with partners raising the profile of GAMH North East Carers Service and Glasgow Carers Partnership. Identify and participate in events and networking opportunities to raise awareness of Adult and Young Carers ensuring they are identified and offered support early in their caring journey. Ensure adherence to GAMH policies and procedures including safeguarding and Data Management protocols. Collect and maintain accurate and up-to-date records relating to the service including entry onto electronic spreadsheets and databases, and support information retrieval and report writing. Any other duties appropriate to the post and in accordance with the requirements of GAMH Knowledge and Skills Ability to manage caseload and plan diary. Excellent administrative skills, well organised with good time management and a methodical approach to work. Excellent communication skills both spoken and written. Excellent interpersonal and negotiating skills. An understanding of the principle of safeguarding and protection within Health and Social Care Services.