Senior IT Support Engineer MSP Experience | Horsham | £45,000£50,000 Location: Horsham, West Sussex
Type: Full-time, Permanent
Salary: £45,000£50,000 per annum
Schedule: Monday to Friday
Are you an experienced IT Support Engineer with a strong background in Managed Service Providers (MSPs)?
Do you thrive in fast-paced environments, enjoy project ownership, and want to make a real difference in a collaborative team?
Were looking for a Senior IT Support Engineer to join a growing business in Horsham. You'll be part of a close-knit team delivering first-class technical support and solutions to a variety of clients with plenty of room to take the lead on exciting projects.
Why Apply? Competitive salary: £45,000£50,000
Join a supportive and forward-thinking team
Autonomy and ownership in technical delivery
Excellent customer interaction and key account involvement
Opportunities to grow and develop your skillset
What Youll Be Doing: Taking the lead on client projects from start to finish On prep - 365
Acting as a key account manager for key clients
Supporting and mentoring junior engineers
Troubleshooting and resolving software, desktop, and network issues
Installing and configuring operating systems and software
Managing help desk tickets and ensuring SLAs are met
Maintaining clear documentation for all technical processes
Working collaboratively to continuously improve system performance
What Were Looking For: Experience working in an MSP environment essential
Strong desktop, server, and network troubleshooting skills
Working knowledge of firewalls, routers, and network infrastructure
Excellent verbal and written communication skills
Logical thinking and a proactive problem-solving mindset
MCSE or relevant certifications preferred (but not essential)
UK Driving Licence required
Able to reliably commute to Horsham RH13 or planning to relocate
About the Company This is a tight-knit team that values collaboration, trust, and a customer-first approach. Youll never be just a number instead, youll be supported to grow, lead, and make your mark.
Location Office-based role 3 days a week Horsham RH13, West Sussex
2 days WFH available
Requirements
Must have a UK Driving Licence
Must have MSP Experience
Must have the right to work in the UK
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