Overview
Dutch speaking Customer Service Advisor with Good level English and any other additional language is a bonus! The office is located in Central MK, approx. 5-minute walk from the railway station. Hybrid working: 2 days in the office, 3 days working from home.
Responsibilities
* Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions as assigned in accordance with established service level objectives.
* Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root causes of problems, researching answers, providing solutions, and exploring alternatives.
* Provide product, program, compensation plan, and business information as necessary.
* Assist with order processing, enrolments, and setting up new customers; issue RMAs if needed.
* Provide basic technical support for the back-office systems; escalate advanced issues to the IT Support staff.
* Identify, report, and follow-up on website issues to ensure corrective action is taken.
* Provide daily updates to department management regarding the overall nature of inbound calls and e-mail and any trends or concerns detected.
* alert the Compliance Coordinator to any potential issues that may have been uncovered as a result of routine customer service contacts.
* Escalate unresolved problems when necessary.
* Document all contact information according to Standard Operating Procedures.
* Representing the brand, maintaining a professional, competent, and positive demeanour at all times.
Working hours
Hours are primarily Monday to Friday 8am - 4pm but may change based on business needs. Some weekend work and bank holiday shifts may be required too.
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