Project & Support Manager
National role to include Leicester, Manchester, Milton Keynes, London and Reading
Salary: up to £45,000 per annum plus car/car allowance
Benefits
* 33 Days holiday including bank holidays
* Birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on Perkbox app; high street shops, holidays & cinema
* Wellbeing hub
* Employee assistance programme access
* Cycle to work scheme
Key Responsibilities
* Leading and coordinating client & BaxterStorey teams calls related to new openings and mobilisation activity
* Working closely with design and operational teams on kitchen and beverage space layouts to ensure they are operationally effective and maximise space utilisation
* Supporting the mobilisation of new sites across the UK
* Providing ongoing operational support across another operations director's patch, working with regional teams
* Leading, inspiring, collaborating and supporting direct reports to deliver consistently exceptional standards
* Building positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
* Continually looking to develop your team through mentoring, training, recognition and empowerment
* Creating a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
Qualifications
* Previous experience as a General Manager and/or an operational level within contract catering
* Contagious passion for food and customer service
* Strong understanding of operational delivery within food & beverage environments
* Excellent attention to detail, particularly in relation to kitchen and beverage design and functionality
* Good commercial and operational awareness of how space design impacts service delivery
* Strong stakeholder management and communication skills, particularly at client level
* Knowledge of BaxterStorey systems and BaxterStorey's food & beverage culture
* Drive satisfaction from managing, training and supporting a team
* Financially astute, analytical and able to create and maintain budgets and drive commercial performance
* Strong internal General Manager looking to develop further and broaden experience into project and operational support within client contracts and wider teams across another patch under the Operations Director
* Operationally credible and comfortable working in a project‑driven environment, balancing detail while looking at long‑term goals
Equal Opportunity / Inclusion Statement
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (EDI) among our workforce and aims for a workforce truly representative of all sections of society, so that each employee feels respected and able to give their best. Our ambition is to set the standard and to be recognised for having the most inclusive culture in hospitality.
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