Onboarding consultant

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days bring you up to 25 days leave a year and a health contribution, and you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll have three charity days allocated to support a cause that matters to you.

About you

You enjoy helping customers get off to a great start and feel confident using new systems. You're organised and calm when juggling multiple projects, and you take pride in seeing tasks through to the end. You build strong relationships easily, whether you're running a training session or working through a problem with a customer. You're comfortable working with data and payroll processes, and you're always looking for ways to make things simpler and more efficient. Most importantly, you care about delivering a great experience and making sure customers feel supported at every stage of onboarding.

Responsibilities

• Onboard new customers using our FlightPath methodology, managing your projects from start to finish and building strong working relationships.
• Deliver engaging training sessions and create clear guidance such as videos and documentation to help customers get the most from the system.
• Run payroll alongside customers during live processing, checking results and working through any differences to reach the right outcome.
• Oversee key setup tasks, including bank transfer setup (BACS), test payments and HM Revenue and Customs (HMRC) authorisation requests.
• Experience delivering great customer service, with strong problem-solving skills and a focus on improving processes.
• Confidence managing multiple priorities, keeping projects on track while working independently and as part of a team.
• Comfortable working with data, including Microsoft Excel, and experience importing or manipulating data within systems.
• An interest in payroll and financial software, with knowledge of payroll processes or legislation and experience in customer-facing roles.

Company Overview

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work.

We believe in equality for all and the transformative power of diversity.