Company Overview
Mobile Services Ltd is a family-run vehicle logistics provider with over 50 years of experience delivering exceptional transportation solutions. With a substantial fleet and multiple operating centers, the company is committed to sustainable growth, customer satisfaction, and continuous improvement within the automotive logistics industry
Hours of Work: 45 Hours - 07:30 and 17:30 – Monday to Friday – 1 hour lunch
Main Duties
The Account Manager serves as the primary point of contact for assigned customers, responsible for managing day-to-day relationships, ensuring service performance, and driving account growth. This role bridges customers and internal operations within the Planning Department to ensure vehicles are moved safely, on time, and in accordance with contractual and service-level expectations. To play a fundamental role in supporting the Head of Operations in securing new business opportunities.
This role will include but is not limited to:
Key Responsibilities
· Customer Relationship Management
· Act as the main liaison for assigned accounts, building strong, long-term customer relationships
· Understand customer logistics requirements, volume patterns, and service expectations
· Proactively communicate job status, delays, and resolutions
· Lead regular account reviews and performance discussions
Account Operations & Service Delivery
· Coordinate with the Planning Department, drivers, sub contractors and customers regarding bookings.
· Monitor KPIs such as on-time delivery, waiting time, damage claims, and service compliance
· Identify and resolve service issues, escalations, and root causes
Commercial & Account Growth
· Identify upsell and cross-sell opportunities within existing accounts
· Support pricing discussions & contract renewals
· Collaborate with Head of Operations to expand account scope and revenue, securing new business opportunities.
· Track account profitability and recommend improvements
· Reporting & Continuous Improvement
· Gather customer feedback and recommend process improvements
· Support implementation of new services, customer requirements & technology solutions
Qualifications Required
· 3–5+ years of experience in account management
· Strong understanding of transportation workflows and customer service principles
· Excellent communication, organization, and problem-solving skills
· Ability to manage multiple accounts and priorities in a fast-paced environment
Preferred
· Experience working with OEMs, dealer networks, fleet operators, and auctions houses
Key Competencies
· Customer-focused and relationship-driven
· Data-oriented with strong analytical skills
· Calm and solutions-focused under pressure
· Collaborative and cross-functional communicator
· Detail-oriented with a strong sense of ownership
Job Types: Full-time, Permanent
Pay: From £38,500.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Application question(s):
* How much experience do you have working with OEMs, dealer networks, fleet operators, and auctions houses?
* Do you have a strong understanding of transportation workflows and customer service principles?
Experience:
* Account Management: 3 years (required)
Work Location: In person