We are seeking a dedicated and experienced Customer Service / Works Coordinator to join our client based in Beccles. The ideal candidate will have a background in customer service and coordination within a manufacturing environment. Key Responsibilities: Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Order Management: Coordinate and manage customer orders from receipt to delivery, ensuring timely and accurate processing. Production Coordination: Liaise with production teams to schedule and prioritise jobs, ensuring efficient workflow and adherence to deadlines. Communication: Maintain clear and effective communication with customers, suppliers, and internal teams. Documentation: Prepare and maintain accurate records of customer interactions, orders, and production schedules. Problem Solving: Identify and resolve any issues that may arise during the production process, ensuring minimal disruption. Quality Control: Monitor and ensure the quality of products meets customer expectations and company standards. Qualifications: Experience: Ideally experience in a similar role within a manufacturing environment, preferably in the printing industry. Skills: Strong organisational, communication, and problem-solving skills. Technical Knowledge: Familiarity with printing processes, materials and equipment is highly desirable. Customer Focus: Demonstrated ability to provide excellent customer service and maintain positive relationships. Team Player: Ability to work collaboratively with various departments and teams. LOCATION: Beccles PAY: Negotiable DOE HOURS: 8.30am-5pm; 37.5 hours Monday to Friday TERM: Temporary initially for 12 weeks If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV. Why work through Hales Group? All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch