Job description
Team Management
* Train, supervise, develop, and motivate employees to achieve store goals.
* Plan, organise, and prioritise tasks for yourself and the team to ensure optimal use of time. Delegate tasks to the Assistant Manager and/or Senior Sales staff to maintain high productivity.
* Motivate and enhance team performance.
* Deliver high-quality customer service through the team.
* Prepare team rotas and manage team holidays.
* Monitor employee performance, provide coaching and feedback, and ensure completion of performance reviews.
* Conduct probation, quarterly, and annual reviews thoroughly.
* Handle recruitment for your store team in collaboration with your HR Business Partner.
Training
* Implement comprehensive induction programs for new employees.
* Train and develop the store team, ensuring follow-up on training, coaching, and E-Learning as directed by the Retail Trainer within deadlines.
* Identify training needs and communicate them to the Retail Trainer and HR Business Partner to ensure support.
* Maintain service standards and behaviors in line with training and Swatch guidelines.
Security
* Minimise shrinkage through vigilant money management, attentive shop floor actions, team development, accurate record-keeping, secure merchandising, and accident prevention.
* Control shrinkage by monitoring merchandise handling, security procedures, and operational policies.
* Manage store opening and closing in accordance with company policies.
* Oversee key and access security, implement security procedures, and maintain awareness of product security hotspots.
* Ensure proper processing of deliveries and adherence to stock management policies.
* Conduct stock checks and audits per company policies.
* Reconcile tills daily and handle cash, credit cards, and international currency responsibly and securely.
Reporting
* Accurately report all administrative and stock control data.
* Compile sales figures and provide reports as requested within deadlines.
Sales
* Greet and serve customers with friendly service, creating a memorable experience.
* Maintain knowledge of the product range to provide detailed information to customers.
* Understand all functions of watches and other products to assist customers effectively.
* Provide reliable sales and customer service information.
* Assist in merchandise display as directed.
* Contribute to achieving monthly, quarterly, and annual sales targets.
* Deliver exceptional customer service consistently, whether in person, by email, or over the phone.
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