Job summary
Customer Service/Business Admin Apprentice - Bowel Cancer Screening/Endoscopy
Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.
We are delighted to offer an apprenticeship in theBowel Cancer Screening Administration Team for a Customer Service / Business Admin Apprentice.The department is part of a division that cares for patients with upper or lower gastro-intestinal digestive diseases and works closely with the Endoscopy Department.
We are looking for a positive, friendly individual with a caring attitude and a commitment to supporting the Trust's Values, Together - Safe, Kind, Excellent. You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.
Main duties of the job
You will be providing administration support within the Bowel Cancer Screening Programme office and the Endoscopy Department with duties which include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the CareQualityCommissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together- safe, kind, excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Details
Date posted
26 February 2026
Pay scheme
Other
Salary
£15,739 a year p.a. pro rata, National Minimum Wage after 12 months in post
Contract
Apprenticeship
Duration
18 months
Working pattern
Full-time
Reference number
180-A-CVA517
Job locations
Addenbrookes Hospital-Division A
Hills Road
Cambridge
CB2 0QQ
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study a Customer Service Practitioner/Business Admin Level 2 Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.
The contract length is for 18 months and the apprenticeship salary on commencement is £15,739; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values of Together Safe, Kind and Excellent and looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.
There is no upper age limit on joining us as an apprentice.
Interview date 26/03/2026
We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our website
NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study a Customer Service Practitioner/Business Admin Level 2 Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.
The contract length is for 18 months and the apprenticeship salary on commencement is £15,739; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values of Together Safe, Kind and Excellent and looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.
There is no upper age limit on joining us as an apprentice.
Interview date 26/03/2026
We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our website
NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.
Person Specification
Qualifications
Essential
* English & Maths GCSE at Grade 3/D or above
* Or an equivalent level of Literacy and Numeracy skills (If you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)
* Must have been UK resident for at least 3 years
Desirable
* ICT qualification
Experience
Essential
* Experience of prioritising own work
* Experience of organisation of work (This can be attained at school, college, through work)
Knowledge
Essential
* Ability and desire to develop from the training and coaching provided
* Ability and interest in working in a patient and customer care focused environment
* An understanding of confidentiality.
* Ability to work in a flexible manner
Desirable
* Ability to be flexible and adaptable to demands of the job
* Experience of IT software programs
Skills
Essential
* Ability to communicate effectively both orally and written
* Ability to work accurately
* Ability to show motivation and punctuality
* Ability to meet deadlines and prioritise day to day workloads
Desirable
* Ability to touch type
Additional Requirements
Essential
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
* English & Maths GCSE at Grade 3/D or above
* Or an equivalent level of Literacy and Numeracy skills (If you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)
* Must have been UK resident for at least 3 years
Desirable
* ICT qualification
Experience
Essential
* Experience of prioritising own work
* Experience of organisation of work (This can be attained at school, college, through work)
Knowledge
Essential
* Ability and desire to develop from the training and coaching provided
* Ability and interest in working in a patient and customer care focused environment
* An understanding of confidentiality.
* Ability to work in a flexible manner
Desirable
* Ability to be flexible and adaptable to demands of the job
* Experience of IT software programs
Skills
Essential
* Ability to communicate effectively both orally and written
* Ability to work accurately
* Ability to show motivation and punctuality
* Ability to meet deadlines and prioritise day to day workloads
Desirable
* Ability to touch type
Additional Requirements
Essential
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division A
Hills Road
Cambridge
CB2 0QQ
Employer's website
(Opens in a new tab)
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division A
Hills Road
Cambridge
CB2 0QQ
Employer's website
(Opens in a new tab)