Greet and serve customers, being polite, patient, and helpful from the moment they enter the branch.
Work on SOP system and handle customer transactions.
Strive to deliver a balanced performance across key business metrics and KPI measures aligned with business goals and objectives.
Collaborate with Sales, Purchasing, Finance, and Technical Teams to maximize customer opportunities and promote a customer-first culture.
Assist in receiving deliveries and managing stock procedures.
Maintain the branch's cleanliness, tidiness, presentation, and stock levels.
Assist the Branch Manager in building and maintaining customer relationships.
Requirements:
* A passion for and experience in delivering excellent customer service.
* Previous experience in a sales advisor or customer service role.
* Interest in boating and/or knowledge of the Marine industry.
* Good communication skills.
* Proficiency in Microsoft Windows and Office applications.
* Ability to plan, prioritize, and solve problems.
* Knowledge of SOP systems.
* Result-driven and highly motivated to meet and exceed targets.
Company Overview:
Aquafax is the UK's leading distributor of marine equipment, specializing in distributing top brands within the marine industry across the UK and Ireland. In this role, you will interact directly with customers via email, phone, and in-branch contact to answer questions, provide guidance, increase sales, and enhance their experience with our company.
What We Offer:
* People First: Valuing employees as much as customers.
* Work-Life Balance: Flexible working options.
* Career Growth: Opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team committed to excellence.
* Competitive Salary: Regular salary reviews.
* Enhanced Annual Leave: Support for work-life balance.
* Career Development: Opportunities across the UK & Europe.
* Pension Contributions: Contributory pension scheme.
* Life Assurance: Financial security for you and your loved ones.
* Employee Assistance Programme: Confidential support whenever needed.
* Gym Discounts: Reduced memberships at top health clubs.
* Healthcare Perks: Online GP, hospital plans, and wellness benefits.
* Cycle to Work Scheme: Tax-free bike purchases.
* Retail & Staff Discounts: Savings on popular brands.
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