Job responsibilities
* Travel across Central England to support care homes and deliver the high standards Barchester is known for.
* Provide inspirational leadership to home teams and support homes that require additional support or are in need of a General Manager.
* Work with Care Home General Managers and Deputy General Managers to develop and implement action plans that meet residents’ needs.
* Investigate formal complaints, collaborate with external healthcare professionals, and promote policies within the homes.
* Drive teams to the best clinical standards through learning and development programmes.
* Assume General Manager responsibilities when required and become a CQC Registered Manager if needed.
* Perform robust quality assurance, identify concerns, and implement improvements.
* Prepare an annual budget together with the Business Manager and manage sales enquiries to promote the home locally.
* Build a culture of performance management, overseeing recruitment, training, motivation, communication, supervision and appraisal of staff.
* Build close and trusting relationships with residents and their families.
* Be prepared to travel long distances, stay overnight, work nights, bank holidays and weekends, and remain available by mobile phone and email outside normal hours.
Benefits
* £7,500 annual car allowance.
* All mileage and expenses paid.
* 25 days annual leave plus bank holidays, with the option to buy/sell up to 5 days.
* Up to 8% employer pension contribution.
* Unlimited access to the generous refer‑a‑friend scheme, earning up to £1,000 per referral.
* Access to a wide range of retail and leisure discounts at major brands and supermarkets.
* Free access to medical specialists and second opinions.
* Confidential and free access to counselling and legal services.
Qualifications
* Passionate about providing high-quality care and improving the lives of residents.
* Registered Nurse (RN) qualification or equivalent professional experience.
* Significant experience in a senior operational/leadership role in a care home setting.
* Turnaround home management experience.
* Significant experience managing budgets, financial planning and cost control.
* Experience working within a regulated environment and a strong understanding of CQC guidelines and other relevant regulations.
* Strong track record of improving care quality and driving operational efficiencies.
* Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH.
* Proficient in IT systems, including MS Office and care management software for record‑keeping and reporting.
* Full UK driving licence, with the ability to travel regularly and stay away from home.
Salary and other terms
Salary expectations will be discussed at interview stage.
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