Mortgage Servicing Specialist
12 month FTC
Leicestershire/Hybrid
Up to £35k per annum
Are you an experienced, mortgage professional who thrives on providing a first-class customer experience? Our client is a mortgage and savings provider, seeking a Mortgage Servicing Specialist to join their team on a 12-month FTC. In this role, you will be responsible for all mortgage servicing across a range of loans (including short term, development finance and commercial), along with involvement with ongoing projects within the department.
Duties will include:
* Short term loan monitoring – Manage and monitor facilities through term to repayment, including adherence to offer conditions and exit strategies
* Development loan monitoring – Requests for drawdown, with regular monitoring of circumstances and progress towards completion.
* Vulnerable customers – To have empathy with and understand customer’s circumstances, to find a suitable repayment solution keeping the customers best interest at the fore front.
* Post completion – Manage and liaise with long term mortgage borrowers concerning adherence to their post completion offer conditions where applicable.
* Completion of commercial annual reviews with knowledge and basic understanding of company accounts.
* Quality of book – Identify areas of potential risk through gap analysis.
* Identify changes to borrowers’ financial circumstances.
* Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion
* Identify and report Risk Events to allow policies and procedures to be reviewed.
* To ensure there are monitoring processes and control on short-term loan repayment strategies.
The successful candidate will possess previous mortgage servicing/post completions experience across a range of loans and highly desirable if you had any short-term lending experience. Whilst our clients head office is based in Leicestershire, they can offer a hybrid approach to the working week. Ideally, 2 days per week at head office would be preferred, however, they are also happy to consider 3 days per month for a longer commute.
Benefits
Along with a competitive salary, the also offer 27 days holiday (plus BH’s and a birthday day off), Pension Contribution, Bupa healthcare and more!
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