Job Description
Customer Success Executive - TOP SaaS Company!
Passionate about customer service? Want to work for a leading global company in a fast-paced, tech-driven environment?
This is an exciting opportunity to join a well-established, innovative company specializing in patent information solutions. As a Customer Success Executive, you'll be at the heart of ensuring outstanding customer experiences, driving satisfaction, and building lasting client relationships.
The ideal candidate must be fluent in English
And
ONLY ONE of the following languages:
-French
-German
-Spanish
-Portuguese
What's in it for you?
Engage with Global Clients - Support a diverse customer base, ensuring they get the most from our products.
Hybrid Role - A mix of customer support, account management, and product expertise.
Career Growth - Work with cutting-edge SaaS solutions and enhance your skills in customer success and sales.
Great Benefits - Competitive salary, pension, private medical, dental & travel insurance, life insurance, and more!
What You'll Be Doing:
Provide exceptional customer support, troubleshooting issues and offering solutions.
Build relationships with smaller accounts to ensure retention and renewals.
Deliver product demonstrations to both existing and potential clients.
Work closely with the Sales & Marketing teams to identify upsell opportunities.
Represent the company at client visits, exhibitions, and conferences.
Maintain records in HubSpot CRM and provide insights on customer feedback.
What We're Looking For:
3+ years' experience in a customer success role (preferably SaaS or tech).
Strong communication & problem-solving skills.
Proficiency with CRM tools (HubSpot experience is a plus!).
A customer-first mindset with a positive, adaptable attitude.
Location: West London, Great links on the District, Hammersmith and City, Piccadilly line, national rail, Overground and great bus links! (Hybrid Working)
Bonus: Performance-based annual bonus
Interview Process - Quick & Simple!
Stage 1: 30-minute video interview - Get to know the team and discuss your experience.
Stage 2: Final interview + product demo - Show us your skills and learn more about the role.
Fast turnaround - decisions made quickly!
Ready to take your customer success career to the next level? Apply now!
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: