Service Support Worker - Emergency Department
Location: University Hospital of Wales, Cardiff, CF14 4XW
Contract type: Casual, as and when required. No set hours
Hours per week: 0 hour contract - to cover annual leave, sickness, and vacancies. The service runs 7 days a week, 10am-8pm, including bank holidays.
Salary: £12.60 per hour
Driving: A Full UK Driving License is required to drive a British Red Cross vehicle
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
We are looking for a caring and resilient person, who can think on their feet in a pressured environment, to join our Health and Care team as a Service Support Worker.
Based in a fast-paced, busy, and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up medical staff to focus on their clinical roles and make visitors' stays as comfortable as possible.
A day in the life of a Service Support Worker will include:
* Making a tea trolley and providing refreshments to patients
* One-to-one support with confused, dementia, etc., patients
* Bereavement support
* Signposting and referring patients
* Providing emotional support to patients, relatives, and staff
* Providing practical support such as blankets, pillows, sick bowls, etc.
Please note that this service runs Monday to Friday, 10am to 8pm. As a casual staff member, you will be providing cover for annual leave, bank holidays, sickness, vacancies, etc.
To be a successful Service Support Worker, you'll need:
* To be computer literate and confident using spreadsheets, emails, Zoom, etc.
* To be confident in talking with staff and patients, as well as comfortable writing information and being a good listener.
* A good knowledge of services provided by NHS and Social Care.
* Education to GCSE level (or equivalent by experience).
Closing date for applications is 30th July 2025.
Please note that early applications are encouraged, as we will review applications throughout the advertising period and may close the advert early.
In return for your dedication and expertise, you'll get:
* Learning & Development: Wide range of career opportunities + comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Assistance: Access to mental health and wellbeing support.
* Team Working: Be part of a collaborative team championing our mission.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the Disability Confident scheme. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we value diversity and strive for an inclusive environment for all staff and volunteers. We are committed to enabling our teams to bring their true selves to work without fear of discrimination, supported by various networks and initiatives.
Together we are the World's Emergency Responders
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