Overview
Rota changes weekly. We are a 61-bedroom hotel in London with a unique Art Deco style and a vibrant bar & Terrace. We are seeking an experienced Hotel Receptionist, ideally with Rezlynx (PMS) experience, though this is not required to be considered for the position. The receptionist will work on-site 5 days a week, handling check-in/check-out, reservations via calls and emails, and maintaining prompt communication with guests. The role reports to the Front of House Manager and requires excellent organisation and communication skills.
Responsibilities
* Ensure arrivals, check-in and check-out are managed smoothly and to the highest customer service standards.
* Manage reservations via calls and emails with timely, accurate responses.
* Maintain guest records up to date and accurate.
* Provide exceptional customer service and a memorable guest experience.
Qualifications and Skills
* Excellent command of English, both verbal and written.
* Strong customer service mindset and hospitality professionalism.
* Great attention to detail and superb organisational skills.
* Flexible on working hours and duties.
* Experience with Rezlynx (PMS) is preferred but not required.
Details
* Salary: £27,352 yearly
* Location: Belgrove Street, London
* Hours: On-site, 5 days a week
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