Permanent – Full Time
We are looking to recruit a Customer Service Planner to join our team based from our office in Hunslet, Leeds, LS10 1BL.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
1. Social Housing experience would be advantageous
2. Repair and Maintenance planning background
3. Competent in communicating with direct operatives, subcontractors, and residents.
4. Planning knowledge of what works can be sequenced or can be undertaken concurrently.
5. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
6. Good computer skills
7. Good communication skills ability to communicate with different stakeholders at different levels
8. Passionate about service delivery and customer satisfaction.
Benefits
9. Profit Share Discretionary Annual Bonus Scheme
10. 26 Days Holiday plus Bank Holidays
11. Enhanced Pension Plan
12. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
13. Life Assurance & Accident Cover
14. Share Save
15. Enhanced Maternity & Paternity Pay
16. Work Perks Discounts & Vouchers
17. Buy & Sell Holiday Schemes
18. Flexible Working & Flexible Bank Holidays
19. Cycle to Work
20. Volunteering (2 days paid)
21. Learning & Development Opportunities
22. Extensive Wellbeing Support, including EAP
23. Loyalty & Values Awards
24. Funded Professional Subscription