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Team lead - korean and mandarin - penang (online payment system)

Dunoon
Teleperformance
€60,000 - €80,000 a year
Posted: 12 June
Offer description

Qualifications

Minimum requirements:

* Bachelor Degree preferred
* Significant experience in a complex fast paced environment
* Minimum 2 years of prior relevant people management experience
* Strategic thinker with strong analytical and creative problem-solving skills
* Excellent written and verbal communication skills in English, Korean, Mandarin (Primary)
* Passion for ensuring an excellent user experience
* Banking background is a plus point!


Responsibilities

Responsibilities:

* Provide mentorship, guidance and career development to members of your team
* Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
* Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
* Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
* Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
* Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
* Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
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