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Service Advisor
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development, as well as guidance and support from your fellow Service colleagues. This is a truly exciting opportunity with potential for progression.
Hours: Monday - Friday 08:30 - 18:00 (Saturday on a rota basis 8:30 - 12:30)
1. Booking MOTs, services, and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
4. Managing a high volume of customers daily, as well as telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the process when a customer's car is in the workshop
6. Maintaining accurate customer records and updating systems when bookings are made
As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You should have excellent communication skills and the ability to build rapport easily while explaining technical information clearly and concisely. Experience with Kerridge/ADP or knowledge of other essential dealer systems would be advantageous.
You should be a great team player but also able to work independently using your own initiative. We are looking for candidates with experience in a similar automotive role and a passion for customer service and cars.
Benefits Package:
* Competitive salaries with clear pay scales as you develop
* Generous annual leave allowance that increases with length of service
* Eligibility to join our colleague car plans and cycle-to-work scheme
* Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
* Critical illness cover after 2 years, plus life assurance and free will writing service
* Tech scheme to get the latest tech for less and spread the cost, eye care scheme, and discounted shopping vouchers
* Employee assistance programme and free access to Smart Health, providing 24/7 GP services for employees and immediate families to support wellbeing
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