Job Objectives and Responsibilities
* Ensure contract sites are managed safely, efficiently, and in line with required standards.
* Deliver services in accordance with contractual SLAs and KPIs, while proactively identifying and driving improvements.
* Optimise profitability and identify revenue growth opportunities within the account.
* Maintain high levels of client satisfaction and consistently exceed performance expectations.
* Present Mitie reports at agreed intervals with the contract lead, using insights to motivate and guide team improvements.
Main Duties
* Maintain regular communication with the client and their representatives, including participation in weekly calls, monthly meetings, and quarterly contract reviews.
* Prepare pricing proposals for additional locations or service lines as requested by the client.
* Ensure all one‑off or out‑of‑scope work is clearly documented, approved by the client, actioned appropriately, and fully cost‑recovered.
* Monitor all budget streams against actual spend, implementing corrective actions by the Service Support Managers and Regional Operations Managers as needed.
* Keep cost control documentation up‑to‑date, reflecting any contract variations.
* Update billing systems to reflect contract changes, ensuring revenue is maximised and all costs are recovered.
* Review failed Q‑Audit scores and implement performance improvement plans to address issues.
Person Specification
* Proven experience in field‑based account management with a strong track record of delivering results.
* Background in the cleaning industry is essential.
* Demonstrates a genuine passion for building and nurturing relationships both internally and externally.
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