Description
E-commerce Senior Account Manager
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote‑first (1 day per month in‑office – Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
About the Soar Group
The Soar Group is one of the UK’s fastest‑growing performance agency groups, home to three specialist agencies. On the inside, we work as one:
* Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
* For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator‑led content at scale.
* Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.
Together, the group manages over £100M in ad spend, works with category‑leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
* Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
* Highest independent agency spend on Meta in 2025.
* Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
* Two production studios (London and Manchester)
* Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.
We are looking for someone deeply embedded in the DTC/ecommerce world.
You understand:
* Performance creative
* Paid social growth
* E‑commerce launch cycles
* Creative testing velocity
* Scaling consumer brands
* Retention and revenue conversations
* How fast‑moving founders operate
You’ve likely worked with e‑commerce brands before and know the pace, pressure, and expectations that come with scaling them.
This role is for someone who can confidently lead high‑growth DTC accounts while managing and elevating a pod of Account Managers underneath them.
Client & Commercial Leadership:
* Own senior relationships across larger, higher‑impact accounts
* Lead strategic client conversations, performance reviews and planning
* Guide clients through launches, pivots and scale momentsSpot upsell, retention and growth opportunities
Pod & People Management:
* Line‑manage Account Managers within your pod
* Coach AMs on communication, organisation and client ownership
* Raise delivery standards across accounts and workflows
* Support hiring, onboarding and development of AMs
Delivery & Quality Control:
* Oversee UGC and creative workflows across the pod
* Ensure launches are planned, resourced and executed cleanly
* Act as escalation point for delivery or client risk
* Maintain consistency across processes and client experience
What you bring:
* 4+ years’ experience in agency account management
* Proven experience managing or mentoring Account Managers
* Strong understanding of performance creative, UGC and launch cycles
* Confidence running senior client conversations independently
* Commercial awareness — retention, margin, and growth matter to you
* Calm authority — clients and teams trust your judgment
Who you are:
* A true manager – you enjoy leading people, not just accounts
* Standards‑driven – you care about quality and consistency
* Accountable – you own outcomes across your pod
* Structured and decisive – you bring order and clarity
* A role model – AMs learn by watching how you operate
* Client Portfolio: Work with a diverse range of D2C and e‑commerce brands, spanning multiple niches and continents.
* Exceptional Team: Collaborate with a world‑class team of motivated and high‑performing individuals.
* Career Growth: Enjoy opportunities for rapid career progression in a fast‑growing agency.
* Work‑Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
* Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
* Remote working with 1 day a month in London Head Office.
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