Job overview
An opportunity has arisen with the Therapy Reception team. The successful candidate will be the first point of contact for patients attending Physiotherapy or Occupational Therapy appointments at King George Hospital working as part of the Reception Team.
You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.
In addition, you will be expected to have proficient IT skills to be able to use our internal appointment system Medway, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator.
You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times.
Main duties of the job
To provide an efficient and effective clerical support service to therapy outpatient services. To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner.
Working for our organisation
We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with.
They are benefitting from a new (we were the last acute trust in London to introduce one) and our maternity services have been by the Care Quality Commission.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to and get rid of corridor care.
We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the.
We run a in Ilford; an in Hornchurch; and Community Diagnostic Centres (CDC) at and at. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can and more than 400 of them are on our Ofsted accredited. We’re proud to be a employer.
Some of the positive changes we’ve made are captured in .
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Person specification
Education/ Qualifications
Essential criteria
1. Educated to G.C.S.E. level or equivalent with English and Maths
Desirable criteria
2. courses in word, excel and internet or equivalent qualification
Skills/ Abilities
Essential criteria
3. keyboard skills to access information from the hospital database, and input data
4. Ability to type simple letters using a proforma
5. Be able to understand procedures and carry them out
6. Be able to show own initiative to cope in an unplanned/stressful situation
7. Be able to recognise a situation, which needs immediate, urgent attention
8. Be able to organise the workplace appropriately following training
Experience/ Knowledge
Essential criteria
9. Evidence of previous experience in clerical /administrative role
10. Dealing with the public in a service setting
Desirable criteria
11. Previous NHS / Reception experience
12. Use of medway/ careflow booking system
13. Use of Tracker
Personal Qualities
Essential criteria
14. Good interpersonal communication skills
15. Ability to deal with callers who may be upset or angry and deal
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.