We want you to: To assist Customer Relations Manager with managing complaints and FOS case file submissions and queries. We’ll need you to be able to: Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter. Prepare FOS case file submissions and manage any subsequent query from the FOS. Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager. Mentor & develop team members to enhance their skills and capabilities. Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained To undertake any individual or team task or activity reasonably requested and in line with the company values. Experience/knowledge Experience of working in a customer relations/complaints handling role within the insurance industry In return, we can offer you: Basic Salary £30,000-32,000 (DOE) as well as market leading benefits. 25 days Annual leave plus statutory holidays. Just some of the great benefits we offer: On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks Discretionary performance related bonus An extra day’s holiday for your birthday Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.