Role Overview
The Head of Client Management will lead and inspire Freedman International’s client management function, spearheading strategic growth and the cultivation of best-in-class client relationships. This senior leadership role sits at the heart of the business, blending commercial acumen, and service excellence as standard. As a member of the senior team, the Head of Client Management will champion client-centricity, and be responsible for growing revenues while nurturing team development.
Key Responsibilities
Leadership & Team Development
* Set the vision and direction for the client services team, building a high-performance culture, centered on service excellence.
* Coach, mentor, and develop client-facing talent, ensuring robust succession planning and professional growth across account teams.
* Lead recruiting, onboarding, and continuous training initiatives, ensuring alignment with business values and growing industry skills.
* Foster cross-team collaboration, ensuring efficient workflow and knowledge sharing.
Client Partnership & Growth
* Act as a strategic advisor to top-tier clients, cultivating trusted relationships at the most senior levels and identifying opportunities for account growth.
* Personally lead on key account strategy, major pitches, and high-stakes negotiations, championing Freedman’s values and offering.
* Ensure consistently high standards of client service delivery, from briefing and delivery to measurement and optimisation.
* Monitor market trends and competitor activity, proactively sharing insights to clients and internal teams.
Commercial & Operational Management
* Take full ownership for achieving client revenue and profitability targets, planning pipelines, and overseeing commercial negotiations and contracts.
* Establish rigorous processes for forecasting, resource allocation, financial management, and performance tracking.
* Collaborate closely with the wider leadership team on business strategy, business positioning, and new business initiatives.
Core Requirements
* Demonstrable, senior-level experience leading client management within a business managing all facets of multi market campaigns.
* A proven track record of growing client revenues and teams.
* Outstanding relationship management skills, with the gravitas to influence and advise C-suite client stakeholders.
* Strong commercial and strategic acumen.
* Comprehensive team leadership, including people management, coaching, and talent development.
* High-level communication, negotiation, and presentation abilities.
* Adept at driving change, navigating complexity, and delivering results in fast-paced, client-driven environments.
* Deep commitment to and a track record of building supportive, high-performing teams.
* Appreciation for the balance between commercial results, creative excellence, and employee wellbeing.
Reporting Structure
This role will report into the CMO.
A bit about us
We help brands get their often complex, chaotic, wonderfully creative international campaigns out the door to multiple markets – ensuring they are culturally relevant, compliant, consistent, on time and within budget. We bring harmony to the multiple teams and processes ensuring a streamlined and successful campaign launch. To make that happen we draw on a unique breadth of over 30 years of strategic and practical experience in localisation, creative production and delivery. Working with large scale brands including Meta, Zoetis, Fitbit, Oatly, IHG, Klarna we pride ourselves on taking the pain out of international campaigns.