Overview
Tyneside Integrated Musculoskeletal Services (TIMS) is a joint Newcastle and Gateshead service which offers self-care and fast access to expert opinion, diagnosis and treatment of a variety of muscle, joint and soft tissue conditions and chronic pain. Gateshead Health NHS Foundation Trust and TIMS believe in providing a quality service for all patients. TIMS is very proud of our emphasis on self-management and wellbeing, our website that provides an array of knowledge and signposting to community resources. The service is friendly and welcoming. The team are hardworking and flexible to support and look out for the welfare of their colleagues and patients.
Role
Clerical Officer within the TIMS administration team. The post holder will provide an efficient and effective reception service to patients as well as administrative services to support our clinical team. The TIMS operates a 6 day service and you will be required to work at various community sites across Newcastle and Gateshead Therapy Services and cover shifts between 08:00-20:00.
Responsibilities
* Provide a competent and efficient reception service. Providing the first point of contact for users of our service in a busy environment.
* Meet and greet patients at the department's reception desk ensuring they are clerked in and out of physio clinics appropriately using the SystmOne.
* Make appointments for patients and manage the appointment system for outpatient using SystmOne.
* Communicate effectively with staff of the service, other departments and patients on the telephone accurately recording messages when necessary or assisting callers with queries including change of appointments.
* Respond to telephone and email queries in a time appropriate manner.
* To work as a team member within the administration team with guidance from the team lead as required and attend admin team meetings.
* Undertake a range of duties at reception desk to ensure an efficient and effective administration service to patients and staff of the department.
* Make appointments for patients and manage the appointment system for outpatient physiotherapists using PAS within eRecord, Medway or SystmOne.
* Meet and greet patients at the department's reception desk ensuring they are clerked in and out of physio clinics appropriately using the PAS system or SystmOne.
* Receive and make telephone calls to and from patients and staff taking messages appropriately and dealing with queries accordingly.
* Computerised recording and registration of all patient data.
* Support the upkeep and development of department information using information technology and word processing skills.
* Maintain effective filing systems for departmental information.
* Manage service electronic mail boxes.
* Arrange interpreting service appointments for patients.
* Undertake duties to cover for annual leave and sickness of other team members.
Other requirements
* All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. When completing the reference section of your application form, please provide the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
* It is a requirement that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
* All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
* Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website.
* From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
* Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarize themselves with what is required.
Additional context
Tyneside Integrated Musculoskeletal Services (TIMS) is a joint Newcastle and Gateshead service which offers self-care and fast access to expert opinion, diagnosis and treatment of a variety of muscle, joint and soft tissue conditions and chronic pain.
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