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Salary: £39,775 plus £3,954 London Weighting Allowance
Closing date: Monday 5 May 2025
Interview date: w/c 12 May 2025
About the Role
Are you passionate about delivering exceptional customer experiences? Do you thrive on shaping and improving customer journeys? We are seeking a dedicated Customer Experience Manager to champion customer satisfaction, drive engagement, and enhance interactions with our organization. Your work will ensure every customer interaction is positive and impactful.
Key Responsibilities
* Refine and improve customer journeys for smoother interactions.
* Manage customer complaints and ensure fair resolutions.
* Analyze customer feedback to drive positive change.
* Support teams with training and insights for better customer interactions.
* Lead response strategies for external review platforms.
Candidate Profile
We seek an experienced professional with a successful track record in customer relationship marketing, capable of shaping and executing customer experience strategies, working independently, and inspiring teams. Your ability to translate feedback into action, influence stakeholders, and foster continuous improvement is essential.
Minimum Requirements
* Proven experience in a senior customer experience or customer service leadership role.
* Knowledge of customer journey mapping and satisfaction metrics.
* Experience managing customer complaints effectively.
* Excellent communication skills.
* Ability to influence stakeholders and drive process improvements.
* Strong analytical skills and experience with CRM systems.
Application Process
Click the apply button below and complete the online application before Monday 5 May 2025. The interview will involve competency questions and a task presentation. We reserve the right to close the vacancy early if response volume is high.
Benefits
We offer a comprehensive benefits package including holiday entitlement, pension scheme, life assurance, wellbeing programs, and more. For details, visit our 'Why Work for Us' page on our website.
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