Customer Service Advisor
£27,500 per annum
Permanent | Hybrid | Central London
Full-time – 37.5 hours per week (Mon–Fri between 08:00–18:00)
Hyperion Partners are proud to be working with a leading housing provider in London to recruit a Customer Service Advisor on a permanent basis. This is a fantastic opportunity for someone with strong experience in housing repairs and tenancy management to join a dynamic and customer-focused organisation.
The Role
This hybrid position (2 days office / 3 days remote) will see you at the forefront of resident engagement. As a Customer Service Advisor, you’ll handle a wide variety of enquiries – from diagnosing and booking repairs, to assisting with tenancy concerns, rent payments, anti-social behaviour (ASB), and more. You'll play a critical role in ensuring residents feel supported and heard.
Key Responsibilities
Handle inbound queries across multiple contact channels including phone and email
Diagnose and raise housing repairs accurately and efficiently
Advise residents on income, tenancy, leasehold, ASB, domestic abuse, and estate management
Log complaints and resolve issues at the first point of contact wherever possible
Take payments and provide advice on account queries
Ensure accurate data entry using CRM systems and follow organisational procedures
About You
We’re looking for someone with:
Previous experience in a housing contact centre or fast-paced customer service environment
Strong knowledge of repairs diagnostics, scheduling and prioritisation
Excellent communication, listening, and problem-solving skills
High level of empathy, professionalism, and resilience
Ability to balance empathy with efficiency to achieve positive outcomes
Good attention to detail and IT literacy
Why Apply?
Permanent role with great work-life balance
Purpose-led environment with meaningful community impact
Friendly, supportive, and modern working culture
How to Apply
Submit your CV and a brief supporting statement explaining how your experience matches the role. Applications are being considered on a rolling basis, so early submission is advised.
Please note: You must have the right to work in the UK as visa sponsorship is not available for this role