Spotlightjobs are currently seeking a motivated and detail-oriented Recoveries Specialist to join an existing dynamic team of claims handlers. As a Recoveries Specialist, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favorable outcomes for clients. Reporting directly to the Recoveries Team Manager, the jobholder will be responsible for a caseload of credit hire claims. You will be responsible for the settlement of credit hire, credit repair and any ancillary heads of claim Job role Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements. Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process. Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations. Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients. Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim. Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty. Monitor and achieve individual and team performance targets, contributing to the overall success of the department. Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation. Experience Solid understanding of credit hire principles and liability is highly desirable. Excellent communication and negotiation skills, with the ability to build rapport and influence outcomes effectively. Competent in using relevant software and systems, including claims management systems and Microsoft Office Suite. A proactive approach to problem-solving and a commitment to delivering exceptional customer service. For a confidential discussion please contact Allison Coe on 07775771240