About The Role
Aged 21 and above: £12.71 per hour plus personal sales commission
Aged 20 and below: £10.85 per hour plus personal sales commission
What makes a job at CTD a career like no other?
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.
We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.
Key Responsibilities
* Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
* Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
* Deal with customers face-to-face.
* Ensure showrooms are clean and tidy.
* Ensure branch standards are maintained.
* Ensure point of sale displays are up-to-date and accurate.
* Have a welcoming and confident approach when dealing with the public.
* Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
* Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
* Complete customer orders over the phone.
* Offer exceptional customer service, even when under pressure.
* Offer specific advice to customers on products and their use.
Qualifications
* Previous experience in a retail environment
* Interest in interior design trends.
* Excellent customer service skills.
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