Job Summary To lead and support a team of care staff in delivering high-quality, person-centred care to clients in their own homes, ensuring compliance with CQC standards, organisational policies, and the individual needs of clients. Basic Job Duties 1. Team Leadership & Supervision: Provide leadership, mentoring, and supervision to care staff, ensuring consistent high standards of care delivery. 2. Care Planning & Risk Assessment: Support the development and review of person-centred care plans and risk assessments in partnership with clients, families, and professionals. 3. Quality Assurance & Compliance: Ensure care delivery aligns with CQC regulations, internal audits, and best practices, taking prompt action on areas for improvement. 4. Client Liaison & Safeguarding: Act as a key point of contact for clients and families; escalate and report any safeguarding or health concerns appropriately and timely. 5. Training & Development: Identify training needs and support ongoing professional development of staff, including on-the-job coaching and mentoring. 6. Rota Management & Staff Deployment: Assist in creating effective rotas to ensure adequate staffing coverage that meets client needs while minimising gaps or inconsistencies. 7. Incident & Complaint Handling: Investigate and report incidents and complaints professionally, supporting resolution and learning in accordance with company policy. 8. Medication Management & Supervision: Oversee safe administration of medication and conduct spot checks and audits to ensure compliance with medication protocols. Previous experience * Minimum 2 years’ experience in domiciliary care or similar care setting. * Experience supervising or leading a care team. * Proven experience in developing and reviewing care plans. * Working knowledge of CQC regulations and safeguarding procedures. Education * RQF Level 3 in Health and Social Care (or equivalent) desirable. Special attributes / skills required * Experience liaising with health and social care professionals. * Experience in rota planning and performance management. * Previous experience in supporting quality assurance processes. Personal qualities Technical/Professional: * Strong care planning and risk assessment skills. * Proficient in Microsoft Office (Word, Excel, Outlook). * Understanding of medication protocols and audits. Soft Skills: * Excellent leadership and team-building capabilities. * Strong communication and interpersonal skills. * Self-motivated, highly organised, and capable of working under pressure. * Ability to work flexibly, including weekends and evenings as needed