Part Time MedicalReceptionist Annesley Woodhouse Surgery
Day/ Hours TBC - working hours 8.30am - 18.00pm
Ashfield House is a friendly GP Practice in Annesley Woodhouse with just under a 6000 patient population. We are looking for a Medical Receptionist to join our current team. Excellent communication skills are paramount with a caring friendly manner.
Flexibility to cover holiday and sick leavewill be needed.
This is a verydemanding role which requires accuracy, an excellent telephone manner, computer& office skills, ability to multi task & work to deadlines all within ateam environment
Main duties of the job Opening up/locking up of the practice premisesand maintaining security in accordance with practice protocols
Maintaining and monitoring the practiceappointments system
Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional
Processing and distributing incoming (andoutgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork on workflow
Processing repeat prescriptions in accordancewith practice guidelines
Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
Providing clerical assistance to practicestaff as required from time to time, including word/data processing,filing, photocopying and scanning
About us We are a good team andstrive to offer an excellent service toour Patients.
1 GP Provider, 1 Salaried GP and 2 Salaried ANP's
1Practice Nurse 1 Health Care Assistant
We are also training practice
Accessto Clinical Pharmacists & Social Prescribers
HighQOF achievement with list size just under 6000
SystmOnePractice
CQCrated Good
Annesley Woodhouse is arural village just north of Nottingham and is close to the M1, A38, Sheffieldand the Peak District. Our practice population is just under 6000 and has ahigh level of chronic disease and elderly patients who can often require visits. The surgery is based in a converted housewith 3 consulting rooms, treatment room & upstairs clinic room and a teamof friendly reception / admin staff to help support Clinicians.
Job responsibilities JOB DESCRIPTION
JOB TITLE: RECEPTIONISTS
PART TIME
REPORTS TO: PRACTICE MANAGER
HOURS: TBC Approx 18+
Job summary:
The purpose of the role is to:
Offer Reception cover and general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way
Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision ofclerical support to clinical staff and other members of the practice team
Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the seniorreceptionist/practice manager, dependent on current and evolving practiceworkload and staffing levels:
Opening up/locking up of practice premisesand maintaining security in accordance with practice protocols
Maintaining and monitoring the practiceappointments system
Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional
Processing and distributing incoming (andoutgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork on workflow
Processing repeat prescriptions in accordancewith practice guidelines
Computer data entry/data allocation andcollation; processing and recording information in accordance with practiceprocedures
Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
Providing clerical assistance to practicestaff as required from time to time, including word/data processing,filing, photocopying and scanning
Provision of refreshments for staff andvisitors as required and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relationto their health and other matters.They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients and their carers, practice staff andother healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regardedas strictly confidential
Information relating to patients, carers, colleagues,other healthcare workers or the business of the practice may only bedivulged to authorised persons in accordance with the practice policiesand procedures relating to confidentiality and the protection of personaland sensitive data
Health & safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice health & safety policy, the practice health &safety manual, and the practice infection control policy and published procedures.This will include:
Using personalsecurity systems within the workplace according to practice guidelines
Identifying the risksinvolved in work activities and undertaking such activities in a way thatmanages those risks
Making effective useof training to update knowledge and skills
Using appropriateinfection control procedures, maintaining work areas in a tidy and safeway, free from hazards
Actively reportinghealth and safety hazards and infection hazards immediately whenrecognised
Keeping own work areasand general/patient areas generally clean, assisting in the maintenance ofgeneral standards of cleanliness consistent with the scope of the jobholders role
Undertaking periodicinfection control training (minimum annually)
Reporting potentialrisks identified
Demonstrate due regard for safeguarding andpromoting the welfare of children.
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues
Behaving in a manner that is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings prioritiesand rights.
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification Qualifications Qualifications/
Training
Good Basic Education
Good typing spelling
Numeracy & literacy of an acceptable standard
NVQ in Administration Reception or Customer Service Level
Computers/IT/Typing
Previous Training
Excellent telephone Manner
Work under pressure / stress
Can Multi Task
Analytical
Knowledge of medical terminology
Qualification in IT & keyboard skills
Experience Customer Services
Telephone/Communication
Computers
Teamwork
Use of Initiative
Flexible around work & colleagues
Worked in Office environment
Worked under pressure
Stable Work history
Previous Health Service Experience
Able to use own initiative
Prioritise own workload
Team Player
Organisational skills
Motivation
Keen & enthusiastic
Personal Qualities Smart appearance
Keen to learn
Confident / Polite
Sense of humour
Caring / Empathy
Team Player
Decisive
Good body language
Good Health record
Understanding of role
Flexibility
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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