Job Role: Gateline Assistant Payrate: £13.80-£19.14 per hour Benefits: Training provided Location: Shoreham-by-Sea Station Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive but will also kick start your career within a customer service position.
Please note:
Ontrak UK LTD is a temporary agency who recruit candidates for projects and temp roles. This means we are solely depending on the clients requests and this is subject to change weekly. Hours each week can differ and you could receive up to 72 hours a week, but this is never guaranteed. Projects can come to an end whenever the client requests it to and hours can reduce at any point they ask.
Due to this position being customer-facing, we have a statutory duty (under Part 7 of the Immigration Act (2016) to ensure that all post holders have a sufficient command of spoken English/Welsh to effectively meet the job requirements.
What makes working for Ontrak so good?
We pay for your training, and not only that we pay you whilst training! You will get to know the Ontrak Team and you will have a dedicated member of our staff to work closely with you throughout your career with us.
What does a Gateline Assistant do?
Provide an impeccable customer service experience to customers and passengers on the Gates
Be the face of the company by wearing the correct uniform and ID always
Work alongside the Revenue Protection Team to assist in the checking of travel tickets and passes
Direct passengers to the ticket vending machine to avoid lengthy queues forming at the ticket office
Carry out Bus Liaison duties during engineering works
Ensure that the safety of others and the area around them is clear from obstruction
Report any faults with the Gates to a supervisor
Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws
Keep the area tidy
There are some hurdles of course.
You must be able to get to your location of work for a 5am start and the latest finish could be as late as 6am. Most shifts are around 8 hours but there is an opportunity to work up to 12 hours!
You will need to pass a Drugs and Alcohol Medical
You will be required to sit a concentration assessment and customer service role play
You will need to provide valid Identification, work permit (if applicable) and proof of National Insurance
You must have previous exceptional customer services experience in a similar position
Must be flexible to work shifts times, earlies, lates and weekends. You will be on a rota basis
Must be available immediately as these are temporary ongoing positions
Do you want to further your career by working for an established Railway company?
Are you able to work flexible hours including bank holidays and weekends?
THIS ROLE MAY INCLUDE BUT IS NOT LIMITED TO:
Passenger Ramp Assistance (ramps weigh up to 15kg therefore you must be comfortable lifting and deploying these)
Passenger Luggage Assistance
Station announcements using radios or loud halers
Working on station platforms amongst crowds
ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO
If you are interested, please apply NOW or call the resourcing team today on 02082936188!
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