Northrop Grumman UK is looking for an IT Service Desk Manager in Cheltenham. In this role, you will lead the IT Service Desk, ensuring effective support for colleagues across multiple sites. You will guide a strong team and drive a culture focused on first-contact resolution, establishing best practices in service management.
Key qualifications include leadership experience in a service desk role, knowledge of ITIL practices, and familiarity with ITSM tools like ServiceNow. The role offers flexible working options and competitive benefits.
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