EF (Education First) Bournemouth International Language Campus is looking for friendly, empathetic and customer‑focused individuals to join as Customer Support Coordinators for summer 2026.
Position Details
Full‑time (part‑time may also be considered). Five days per week, plus occasional weekend shifts. Fixed‑term contract between June and August 2026.
Responsibilities
* Provide a warm and welcoming first point of contact for students and visitors
* Deliver outstanding customer service at all times
* Support students in their day‑to‑day life to ensure they have the best possible experience this summer
* Maintain excellent relationships with international EF sales colleagues, providing prompt and consistent support
* Respond to general student enquiries and provide guidance where needed
* Track and monitor student attendance
* Assist with student satisfaction follow‑ups
* Support the booking of transportation for student arrivals and departures
* Help students arrange and attend medical appointments when required
* Support the safeguarding lead with students who may require additional care
* Participate in the emergency duty rota as required
Requirements
* Highly motivated, energetic and positive
* Excellent communication and customer service skills
* Confident with IT
* Enjoys working in a busy & varied service environment
* Highly organised with attention to detail
* Ability to handle difficult situations with ease, remain calm and positive under pressure
* Flexible attitude to work and creative problem solver
* Fluent in English
* All offers are subject to a clear enhanced DBS check and two references
* Right to work in the UK upon commencement of your contract
Benefits
* Work in a truly international environment
* Boost your CV this summer with a world‑renowned organisation
* Exposure to international business operations
* Regular social events
* Ambition is nurtured and job opportunities are available post summer
* Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
* Employee Assistance Programme
* Access to EF Hello language learning
Equal Opportunity Statement
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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