Customer Service Executive Location: Hatfield Salary: £25,000 per annum (37.5-hour week) Job Type: Permanent Hours: Monday – Friday (rotating shifts: 08:00–16:30 / 09:00–17:30) Customer Service Executive – About our client: Our client is seeking a proactive and detail-oriented Customer Service Executive to join a high-performing team. This role is ideal for someone who enjoys managing client accounts, resolving queries, and working collaboratively with internal operations and external suppliers to deliver an excellent service experience. Customer Service Executive – Details: 25 days holiday, plus bank holidays Wellbeing services Employer pension Structured training and development with long-term progression opportunities Customer Service Executive – Responsibilities: Act as the day-to-day contact for a portfolio of clients, handling order queries and delivery investigations. Manage a shared inbox, prioritising, escalating, and resolving emails efficiently. Follow up proactively to ensure client issues are resolved end-to-end. Liaise with internal teams and suppliers to maintain service standards and resolve delivery issues. Maintain accurate records, logs, and tracking information. Support operational teams to ensure shipments meet client expectations. Carry out general administrative tasks, including charge notes and collections, as needed. Customer Service Executive – Skil...