Job mode: Hybrid(2 or 3 days in a week; also requires visiting office whenever necessary)
Key Responsibilities
Client & Stakeholder Management
* Serve as the primary onsite Hexaware representative for the Yorkshire Water account.
* Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
* Facilitate proactive communication, expectation setting, and issue/risk resolution.
* Represent Hexaware in steering committee discussions, governance forums, and executive briefings.
Delivery Leadership
* Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
* Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
* Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios.
* Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.
AMS / Support Engagement Management
* Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
* Drive continuous improvement, automation, and efficiency within support and operations.
* Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.
Account Governance & Financial Management
* Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
* Monitor financial performance, staffing, margin optimization, and operational KPIs.
* Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
* Identify upsell/cross‑sell opportunities and support strategic account growth.
* Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.
* Promote a culture of transparency, lean execution, and high accountability.
Required Experience & Skills
* 12+ years of IT delivery experience, with at least 5+ years in onsite client‑facing roles.
* Strong expertise in Scaled Agile / SAFe delivery models.
* Proven experience leading large digital transformation engagements.
* Hands‑on experience governing AMS / support programmes in complex enterprise environments.
* Prior experience managing multi‑tower accounts valued at £10M+.
* Excellent stakeholder management, communication, and negotiation skills.
* Ability to work effectively with global, distributed teams.
* Strong understanding of contract management, delivery governance, and financial oversight.
* Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).
* Water/Utilities industry experience (advantageous).
* Certifications in SAFe, PMP, ITIL, or similar frameworks.
* Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.
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