Overview
Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together?
Join QuickStat as a Branch Director. You will oversee all QuickSTAT UK operations, ensuring alignment with company policies and a consistent focus on service excellence and lead health and safety strategy, promoting a safety-first culture through compliance, training, and continuous improvement. Customer satisfaction is central to this role; ensure client needs are consistently met and service standards are upheld across the organization. You will also manage adherence to pricing structures and group policies within the UK network, maintaining operational and financial consistency.
Responsibilities
* Provide strategic leadership to our senior leadership team, fostering a high-performance culture and aligning teams with organizational goals.
* Lead cultural change initiatives, embedding company values, inclusive practices, and agile ways of working across all teams.
* Oversee day-to-day operations across all functions (Exports, Imports, Transport, Warehouse, Customer Service), ensuring service excellence and compliance.
* Drive leadership development, employee engagement, and succession planning in partnership with HR.
* Ensure full branch compliance with QSHE standards and maintain operational readiness for internal and external audits.
* Manage the branch P&L, monitor financial performance against targets, and implement cost-saving and efficiency initiatives.
* Develop and implement operational policies and KPIs to drive accountability, continuous improvement, and customer satisfaction.
* Act as senior escalation point for key clients, support business development efforts, and contribute to strategic network growth.
Qualifications
* Deep understanding of end-to-end logistics operations, including exports, imports, transport, warehousing, and customer service, with a focus on compliance and efficiency.
* Proven capability in coaching, mentoring, and developing high-performing teams. Strong ability to foster a positive, inclusive culture that promotes engagement, collaboration, and continuous growth.
* Understanding of employee engagement strategies, including experience with tools like the Great Place to Work survey and action planning.
* Strong knowledge of regulatory and internal QSHE requirements, particularly within time-critical or temperature-sensitive logistics environments.
* Proven ability to manage P&L, develop business cases, and align financial performance with strategic goals.
* Experience in designing and implementing operational policies that enhance customer satisfaction and service delivery.
* Ability to analyze operational data, identify trends, and recommend corrective actions through structured reporting and performance metrics.
* Skilled in leading change initiatives, aligning local execution with global strategies, and driving continuous improvement.
Benefits and Additional Details
* Pension plan and Route 2 Rewards scheme with discounts, benefits information, recognition, and wellbeing centre.
* Employee assistance program with 24/7 GP, legal and financial advice, and mental health counselling.
* Company car provided.
* Gold Covenant holder and forces-friendly employer recognizing skills and value service leavers bring.
About us
Logistics shapes everyday life — from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Job Details
* Seniority level: Director
* Employment type: Full-time
* Job function: Distribution, Supply Chain, and Customer Service
* Industries: Transportation, Logistics, Supply Chain and Storage
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