Role: Roaming Centre Operations Assistant Location: Central London Hours: 40 hours between 7:30am to 4:30pm, 8:30am to 5:30pm or 9:30am to 6:30pm (Monday to Friday Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, Freedom at Work, and support to create, grow and enjoy running their businesses in our centres. Weve been going from strength to strength for 25 years to cement our position as The Property Manager for the New Economy. Were currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What will you do? The primary responsibility is to deliver exceptional customer experience and support the Operations Executive and General Managers to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Roaming Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties. We want someone exceptional who can focus on: Customer Service Deliver outstanding service experience to all stakeholders. Complete viewings training to enable delivery of professional and friendly viewings. Provide a warm and friendly welcome to all customers and visitors at the centre. Proactively seek feedback and resolve customers queries at first touch. Build relationships with customers through regular communication to ensure capture of any upselling opportunities. Manage centre standards to the highest level. Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking. Oversee customer move ins smoothly and in line with customer requirements. Conduct centre viewings in line with the sales process Ad hoc duties as and when required by the General Managers or Operations Executive. Commercial Ensure the capture of billing for all revenue Identify and upselling all NewFlex services Roaming Availability to cover in multiple centres where required. To conduct Centre Operations Assistant tasks in line with the requirement for each centre. To complete the Centre checklist provided by the General Manager Ad hoc duties as and when required Health & Safety To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes Complete all iAuditor checks and resolve any issues within acceptable timeframes Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR Review and update as necessary the emergency evacuation procedures Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner Strict monitoring of contractors to ensure their working practices are in line with our policies and processes Compliance Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Knowledge/Experience Previous customer service experience is essential Minimum Grade C in English and Maths (or equivalent) Confident user of Microsoft office 365 (Word, Excel and Outlook) Fire Marshal (Training provided) First Aid at Work Certificate (Training Provided) Qualities Able to work efficiently and independently with minimal supervision. Hardworking, reliable and motivated. Excellent attention to detail. Take great pride in the standard of your work. You need to work well as a part of a wider team and be self-motivated. Have a can-do attitude. Key skills/behaviours required for this role: Planning and organising Building relationships Excellent communicator Resilient and embraces change Team player What will we offer you? £27,000 Per Annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications. REF-222 531