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Overview
Title: Credit Control Advisor
Department: Credit Risk
Location: Chandlers Ford/Hybrid
Salary: £26,208
Hours: 40 (8am-5pm, Monday-Friday)
Are you a great communicator with a solution-focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Control Advisor.
What does this role involve?
As part of the credit risk team, you will be working with customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
* liaise with internal and external stakeholders;
* ensure customer records are kept up to date;
* complete any queries within agreed SLA's.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. We value diversity and strive to create an inclusive culture where everyone can be their authentic self.
What we can offer
* Bonus Scheme – a structured bonus scheme made up of personal and business elements.
* Career progression – training and clear progression pathways; recognised as one of the UK’s Top 40 Best Workplace for Development 2024.
* Tickets and experiences – opportunities to win tickets to shows and access to various sporting arenas.
* Time off – 25 days annual leave plus bank holidays.
* Wellbeing – access to the Unmind App for wellbeing resources.
* Health care – dental, vision, MRI scans, diagnostics and health consultations.
* Employee Assistance Programme – GP line, counselling, legal and financial advice 24/7.
* Exclusive packages – discounts on home Sky TV and broadband.
* Volunteering and giving back – paid volunteering day each year and fundraising opportunities.
* Death in service – three times annual salary to designated next of kin.
* Pension – employer contribution 4% when you contribute 5%.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Accounting/Auditing and Finance
* Industries: Utilities
Utilita is committed to sustainability and a diverse, inclusive workplace.
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