RESPONSIVE REPAIRS PLANNER
THE OPPORTUNITY
We're working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you'll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time.
If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career.
THE ROLE
* Plan and manage regional operatives' diaries to meet performance targets and KPIs
* Schedule maintenance repairs to match operational needs and customer appointments
* Maintain the scheduling system and keep internal and external stakeholders accurately informed
* Liaise with customer service teams on appointments, updates, and issue resolution
* Handle written, electronic, and telephone enquiries within agreed service standards
* Collaborate with the commercial team on subcontractor purchase orders and variation orders
* Ensure full compliance with GDPR when handling customer data
* Follow safeguarding procedures and elevate concerns appropriately
THE PERSON
Essential:
* Experience in a customer-focused environment
* Comfortable working to performance targets
* Strong written and verbal communication skills
* Methodical, accurate, and process-driven approach
* Confident user of Microsoft Office (Word, Excel)
* Ability to work under pressure in a busy environment
* Experience with databases
* Evidence of competency in a relevant trade
Desirable:
* Experience with large-volume data processing
* Previous scheduling or planning experience
* Familiarity with subcontractor management
* Strong organisation and time management
* Experience with invoices or accounts
* NVQ Level 3 or equivalent A-levels
* Microsoft or business intelligence certification
THE PACKAGE
* Competitive salary aligned to Grade B banding
* Permanent contract with job security in a purpose-driven organisation
* Based at Vantage Point, Pynes Hill, Exeter - no driving licence required for the role
* Supportive team environment with coaching and development opportunities
* Work that makes a real difference to communities and across the region
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