Customer Care Coordinator
Up to £26,000 DOE
Our client is an established and expanding organisation looking for a Customer Service Coordinator to join their team based in North Halifax.
This is an excellent opportunity for an experienced Customer Service Specialist to become an integral team member.
The duties of the Customer Service Coordinator will be varied but will include:
Managing to customer enquiries from initial call to final solution; delivering exceptional customer service throughout.
Getting to know products to ensure you can proactively support customers.
Managing incoming calls and a central inbox of emails.
Identifying and assessing customer needs to exceed expectations.
Monitoring and analysing data and feedback, reporting this to management to ensure the team can continuously improve the customer delivery function.
Acting as a point of contact for customers, ensuring queries are managed and dealt with in an efficient and timely manner.
Ensuring SLA and KPI's are met whilst maintaining the appropriate quality levels.
Proactively aiming to ensure customer retention
General business support and customer delivery activities to enhance the overall customer experience.You must be a confident, friendly, and dynamic individual with excellent interpersonal and communication skills. You must also have a good working knowledge of Microsoft Office and have ideally will have previous experience of CRM management.
Working hours are either 8am -4pm or 8.30am - 4.30pm.
If you are an experienced Customer Service Advisor looking for an exciting new opportunity within a fast-paced and forward-thinking company, then we would love to hear from you! Click apply to send your CV today.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK