Overview
Customer Service Administrator - Whiteley
Location: Whiteley
Salary: £27,456
Role Type: Full Time, Permanent
Hours: 40 hours per week, Monday to Friday 8am – 5pm
Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive. We are a leading Environmental company in the UK, independently owned with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades.
If you are looking for a chance to make your mark in an environment that rewards employee contribution and values its people, CSG is a great place to be.
Responsibilities
* Working as part of the National Accounts Helpdesk team and supporting the Helpdesk Manager
* Responsible for ticket confirmation: confirming prices of jobs completed using the in-house system Xeres
* Liaising with National Account Customers to request Purchase Orders
* Adhering to different customers’ invoicing requirements
* Working towards the Month End Deadline to get all work invoiced
* Covering the National Accounts Coordinator’s role during holiday and busy periods
* Other ad hoc duties as required
Qualifications / The Candidate
* Excellent written and verbal communication skills
* Strong attention to detail
* Ability to work under pressure in a busy environment
* Driven by results and a self-starter who delivers to deadlines
* Confident telephone manner and ability to provide first class customer service
* Excellent teamwork skills
* Strong organisational, time management and multi-tasking skills
* Computer literate with strong Microsoft Office skills, specifically Excel, Word and Outlook
* Experience in customer service and administration is essential
* Excellent communication skills and ability to manage time and workload to deliver the best service to customers
Benefits
* Attractive basic salary
* Annual bonus scheme for all employees
* Long Service Award
* Employee recognition schemes (Employee of the Month, Shining Star of the Year)
* Employee referral bonus scheme
* Attractive pension plan
* Share Options – buy into our family future
* Retail outlet discounts and more
* Further development opportunities through in-house, external training and apprenticeship schemes
* Company health care cash plan (dental, opticians, physio, online GP, etc.)
* Dress down Fridays
* Modern office 5 minutes from Whiteley
* Standing / sitting desks
* Daily food & coffee truck
* 33 days holiday inclusive of public bank holidays
* Holiday Buy and Sell Scheme
Company & Equal Opportunity
CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all workplaces.
If you think you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.
Website: www.csg.co.uk
Recruitment privacy: CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our recruitment privacy notice at https://www.csg.co.uk/recruitment-privacy-notice
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