Senior UX Researcher
Contract: Inside IR35
Start: ASAP
Location: London - Onsite 1 day per week
Role Overview
We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice is central to how digital services evolve.
This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions.
Key Responsibilities
Plan and deliver qualitative and mixed-method UX research across digital products
Identify key research questions and select the most effective research approach
Work closely with product, design, CX, data, and stakeholders to inform decision-making
Conduct interviews, usability testing, concept testing, and journey research
Synthesise insights and translate findings into clear, practical recommendations
Support product discovery, design iteration, and journey improvements
Bring customer insight into prioritisation, design decisions, and product strategy
Balance research depth with speed and practicality in fast-paced teams
Essential Skills
Strong experience in UX research within digital product environments
Proven ability to run end-to-end qualitative research
Excellent moderation, synthesis, and storytelling skills
Ability to translate research into insight that shapes product and design decisions
Experience working with cross-functional teams and senior stakeholders
Good understanding of customer journeys, service friction, and digital self-serve behaviour
Ability to select pragmatic research methods based on context and urgency
Comfortable working independently and helping teams focus on high-value insight
Desirable
Experience in utilities, energy, or other complex service environments
Research across journeys such as account management, billing, payments, onboarding, or support
Experience working in fast-moving digital product teams
Familiarity with accessibility, inclusive research, or vulnerable customer considerations
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants