This role will give you the opportunity to work with a global energy services business and provide technical support to a wide variety of internal customers, assisting them with both software and hardware issues as they arise. This role will also offer the successful candidate a fantastic opportunity for growth, development, and upward movement on their "career ladder" Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person interactions. Diagnose and troubleshoot hardware, software, and network issues to ensure timely resolution. Document and track all support requests and incidents in the ticketing system, ensuring accurate and thorough records. Guide users through step-by-step solutions with clear and concise instructions, fostering positive customer experiences. Collaborate with other IT team members to escalate complex issues and ensure swift problem resolution. Assist in the setup and configuration of hardware and software, including computers, printers, and mobile devices. Monitor and maintain IT equipment inventory, tracking asset allocation and ensuring compliance with company policies. Provide remote support to off-site employees, ensuring their technical needs are met regardless of location. Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends. Contribute to the knowledge base by creating and updating user-friendly documentation for common technical issues and solutions. If you have experience in a similar role, a good knowledge of MS-based operating systems, and the inter-personal skills and demeanour required to assist people at points of high stress, then I would be keen to have a confidential conversation with you