Role Overview
We’re looking for an empathetic and well‑organised individual to join our team at John Bardgett & Sons Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Newcastle upon Tyne.
Key Responsibilities
* Support families with empathy, professionalism and attention to detail.
* Arrange funerals that meet family wishes, cultural practices and legal requirements.
* Oversee day‑to‑day branch operations, including administration and presentation.
* Liaise with suppliers such as ministers, celebrants and florists.
* Lead chapel visits as required, supporting families with their requests.
* Raise awareness of funeral plans and contribute to plan sales within the branch.
* Represent the branch in the local community and contribute to outreach.
* Train in Funeral Conducting to assist with ceremonial duties during peak times.
* Uphold Dignity’s standards of professionalism, care and service.
Required Knowledge, Skills & Experience
* Compassion, calmness and empathy in emotionally sensitive situations.
* Excellent communication, organisational and administrative skills; confident with legal paperwork.
* Confidence working independently, with branch‑level responsibility.
* Comfortable in settings where the deceased may be resting, including chapel visits.
* Willingness to work flexibly, including weekends and on‑call if needed.
* Full UK Driving Licence (desirable but not essential) and ability to travel to client homes and local branches.
* Experience in customer service, care or administration (beneficial – full training provided).
Benefits and Development Opportunities
* Comprehensive induction plan and in‑house development programmes.
* Opportunities to pursue a qualification through our apprenticeship programme.
* Memorialisation Commission Potential: up to £2,000.00 OTE per annum.
* Bonus potential – additional bonuses for performance.
* Life Assurance Cover.
* Health & Well‑being Programme – employee assistance programme.
* Generous holiday allowance – 30‑33 days per year, including Bank Holidays.
* Contributory pension scheme.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products and create a more inclusive and better place to work. Whatever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. If there’s anything you need to make the process more accessible, please let us know.
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