HOUSING OFFICER PROPERTIES & ESTATES Closing date for applications is Friday 21st November at 12 noon. Interviews will be held on Thursday 27th November. Salary: £34,745 £44,619 (EVH Grade 6 -7); placing on the scale will be dependent on experience. Job Type: Full time/Permanent (35 hours per 5-day week, Monday Friday, including occasional attendance at meetings or courses out with normal office hours, as determined by the role) Following a successful probationary period of 6 months, consideration will be given to condensed hours i.e. 4-day week or 9-day fortnight) Location: Office Based Glenrothes. This position attracts an essential car user allowance as there will be frequent travel between Glenrothes and Levenmouth Glen Housing Association is committed to making the lives of its tenants and the communities they live in, the best. We cant do this without the right people working for us though Do you have a good knowledge of property and estate management? Do you like variety, as well as a challenge? Do you strive for excellence and care about the people you serve? YES? Then WE WANT YOU! This Housing Officer role offers the chance to be involved in all property and estate management activities. If you relish the opportunity to work in a pro-active position where you are expected to use your own initiative to provide top class housing services, then apply now and become a part of our team. We look forward to hearing from you! Please note, CVs are not accepted. In line with its Equality & Diversity Policy, Glen Housing values diversity and strives towards equality of opportunity. All applicants will be considered fairly and on merit. MAIN OBJECTIVE OF POST To assist and support the Associations Housing Management team in providing comprehensive, high quality, effective and efficient housing management and property services for tenants, applicants and other service users. This is principally a generic housing management position dealing with Property and Estate Management, with responsibility for assisting the Housing Manager with the Asset Management/Repairs & Maintenance function of the Association The post holder is required to be flexible and will be required to perform other duties in conjunction with the Housing Management team. ACCOUNTABILITY Accountable to the Housing Manager/Director. Responsible for instructions to agents and contractors. Responsible for instructions to Estates Officer and Caretaking staff. SPECIFIC DUTIES INCLUDE Housing Management & Estate Management As part of the Housing Management team and liaising with the Estates Caretaking team, assist in the provision of the housing management function where required, in particular, to: Undertake regular inspections of communal areas and properties. Advise tenants of their responsibilities and take appropriate action to enforce the conditions of the tenancy in order to maintain agreed standards. Deal with neighbour disputes and anti-social behaviour, including taking reports of incidents, liaising with the complainer and visiting perpetrator. Properties, Repairs & Maintenance Monitor and report on repairs and maintenance activity, including carrying out pre and post inspections, liaising with contractors and responding to tenant queries. Monitor contractors performance regarding target response times and quality of work. Assist Housing Manager with Cyclical and Planned Maintenance projects including inspection of works and liaison with contractors. Assist the Housing Manager with processing of Works Order invoices for payment and deal with invoice queries. Rechargeable Repairs work with the Admin team in raising and preparing invoices and pursuing debts for rechargeable repairs and other rechargeable items. Maintain property records including monitoring compliance of tenant safety matters, ensuring all the Associations responsibilities are met within the required timescales. Deal with permission requests and requests for alterations, in accordance with policies and procedures, and within the stated timescales. Voids, Allocations & Tenancy Changes Carry out pre-termination and void inspections and follow up with instructions to Associations contractors whilst also liaising with the Caretaking team on void turnarounds to ensure timely turnover of void properties. Assist in the prompt allocation of void properties by processing applications and dealing with queries from applicants, matching and interviewing prospective tenants, carrying out pre-allocation visits, accompanied viewings and sign-ups as required. Coordinate/carry out post allocation visits to new tenants in liaison with the Housing Management team Deal with requests for mutual exchanges within stated timescales and in accordance with policies and procedures Assist existing tenants with tenancy-related changes and the completion/signing of appropriate paperwork/documents, in accordance with policies and procedures and within agreed timescales. GENERAL RESPONSIBILITIES Adhere to the Associations policies and procedures in your work Fully participate as a member of the Housing Management Team, to provide assistance and support to each other at all times, and to assist other members of the team to keep their workload up to date. Comply with the Associations Health & Safety Policy and contribute to good health and safety practices at all times. Promote and implement the Associations Equality & Diversity Policy in all aspects of your work and in dealings with external organisations. Maintain a highly effective, visible and accessible level of customer care for tenants. Assist in the collation of statistical data for corporate purposes, including Board reports, quarterly and annual returns and the annual performance report to tenants. Contribute to relevant policy and procedural development by suggesting improvements in service delivery and/or operational practices to the Housing Manager. Contribute towards the implementation of the Associations Business Strategy/Delivery Plan objectives. Assist in the successful delivery and achievement of operational performance targets and standards. Occasional attendance at meetings or courses out with normal office hours, as determined by the Housing Manager/Director. Develop effective and professional working relationships both within the Association, and also with outside agencies/other RSLs, continually promoting a positive image of Glen Housing Association. Carry out any other relevant duties appropriate to this post. All individuals are expected to be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which may reasonably correspond to the general character of their job and their level of responsibility. PERSON SPECIFICATION Education and Experience Good all-round education, preferably to higher level qualification or equivalent Hold a CIH, Level 3 or similar qualification in Housing, or relevant experience Hold a current full UK Driving licence and access to a car. Knowledge, Skills and Abilities Excellent organisational and communication skills, ability to communicate effectively with tenants, contractors and other stakeholders. (written and oral)