Technical Analyst
Certain Advantage is hiring for a Technical Analyst based in Norwich on an initial 3-month contract basis.
We’re working with a public sector organisation to help modernise systems and processes within a major healthcare provider serving a diverse regional community.
Essential Responsibilities:
Provides advice and guidance on technical matters, supervise the other Technical Support Analysts
Performs work which requires the application of a significant range of fundamental principles in a variety of contexts
Takes a structured and effective approach to own work and demonstrates leadership potential
Can communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates
Displays a responsible attitude to following procedures, keeping records and caring for equipment and other assets
Is thoroughly familiar with the installed hardware and software and the procedures in use in the Computer Operations area
Demonstrates good communication and negotiation skills with experience of dealing with users, other staff and suppliers
Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also, the checking and escalation of scripted backup activities on the Oracle, and AIX systemsThe individual:
Significant involvement in the support of Microsoft server products, data communications and networking technologies (LAN, x400, TCP/IP, RS-232) and printer functions
Previous experience of implementing and supporting multi-user applications using databases, in particular the ICE system
Previous experience of documenting systems and procedures and preparing training materials
Experience supporting users in a similar environment
Practical experience of supporting computer hardware printers, software applications and Windows Service 2003 – 2012
Practical experience of MS SQL Server and Web Server products
Does this sound like your next career move? Apply today.
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