The Brand:
This is an exciting opportunity to join a well-established beauty brand with a strong digital presence and a loyal customer base. As part of ongoing investment in eCommerce, a brand-new role has been created to help shape and elevate the onsite customer experience. With a collaborative team of 14 working across performance marketing, trading, UX/UI, and development, the business is focused on driving results through data-led strategies and seamless user journeys.
The Role:
The eCommerce Merchandising Manager will take full ownership of the onsite optimisation strategy. The key focus of this role is to maximise conversion — understanding how users navigate the site, identifying improvement opportunities, and building out a strategic CRO roadmap. From product listings and category merchandising to landing page testing and user experience flow, you'll be responsible for optimising every touchpoint in the customer journey. You’ll work cross-functionally with trading, marketing, UX/UI, and development teams while leveraging tools like Bloomreach, Google Analytics, and Power BI to unlock performance potential.
The Person:
The ideal candidate is analytical, collaborative, and passionate about improving user journeys. Experience within the beauty or lifestyle sector is a plus, especially if you understand purchase cycles where consumers typically buy once or twice a year. You’ll be naturally curious — always asking "why?" when something isn’t performing as expected — and confident using data to inform decision-making. Most importantly, you’ll bring a positive energy and team-first attitude, helping to shape not only the strategy but also the culture of a team that values creativity, impact, and a bit of fun along the way.